- SPERM BANK CLIENTS: We, at Cryos International - NY Sperm Bank, understand that your needs for questions regarding purchasing donor semen and/or fertility in general may not occur during normal business hours. Therefore, if you have any questions, please email us at tk@cryosinternational.com. This email is continuously checked between 7:00 a.m. EST and 11:00 p.m. EST on weekdays, weekends, and holidays. We will make every effort to respond to your requests as quickly as possible.
Please keep in mind that shipments through FedEx only occur Monday through Friday where deliveries can occur on Saturdays if needed.
 
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