Clinics:  Questions & Answers

• How to buy step by step ...
  
   

  For a demonstration on how to buy, please see our How to Buy Video.
  
  If you are unable to view the video, please follow the below steps with respect to purchasing our specimens online:
  
  1. DONOR SEARCH: Click Donor Search on our home page. You can now browse through our donor list. You may search for specific donor qualities and/or characteristics by using the search fields at the top of the page.
  
  2. ADDITIONAL DONOR INFORMATION: To the right of each donor line, you will find three icons that you are able to click to receive additional donor information free of charge. The first icon is of three pages together that represents our Extended Donor Profile. The second icon is a thumbs up that represents our Staff Impression. The final icon is a camera that directs you to photos of the donor as a child. You will need to have installed the most recent version of Adobe Acrobat Reader to view these documents.
  
  3. INVENTORY STOCK: To view the up-to-date stock inventory of straws for our donors, please click the donor's name from our donor list that is highlighted and underlined in blue. On this donor page, you will find the number of straws currently in inventory.
  
  4. DELIVERY: In the column titled Delivery, here you are able to place the number of straws of the specific MOT classification and type of straw (ICI/IUI). In the blank box, please input the quantity of straws you would like to purchase. To register the purchase into your basket, please click the stroller icon to the right of the line.
  
  5. RESERVATION: In the column titled Reservation, please use this field if you would like to purchase straws but not have the straws delivered immediately. A reservation will reserve the desired quantity of straws in our inventory management system for your use. To reserve straws, please place the quantity of straws in the blank box and click the stroller to register the straws into your basket.
  
  6. CHECKING ORDER DETAILS: For any reason during the ordering process, you may cancel the order for mistakes by using the forward and backward progression white arrows in blue ovals at the top of the page.
  
  7. SHIPPING METHOD OR STORAGE PERIOD: Select either a shipping method (for delivery orders) or storage period length (for reservation orders). Click the progression arrow to advance to the next stage in the ordering process.
  
  8. NEW CLIENTS: For new clients, please write a username and a password of your own choice. You can use any alpha-numeric sign between 8-15 characters. Write your e-mail address. Click the square "I accept Terms of Agreement". Accepting the Terms and Conditions is mandatory to progress to the final stage of ordering. Once you have completed the step, click Create Client.
  
  9. EXISTING CLIENTS: For Existing Clients, input your username and password into the appropriate fields and click Login. If you have forgotten your username and password, please input your email address and click "Send Password". An email will automatically be sent to your email address with your username and your password.
  
  10. INVOICE & DELIVERY ADDRESS: In the appropriate fields, please fill in your name and address under invoice address. If the order is to be shipped to a non-medical office, a Release Authorization signed by your doctor is required. You may download a Release Authorization by clicking here. Please have the Release Authorization faxed to (917) 210-3464. For orders to be shipped to a medical office including clinics, a Release Authorization is not needed.
  
  11. PAYMENT METHOD: Cryos NY uses PayPal to process its orders online. Through PayPal, we accept all major credit cards including Visa, MasterCard, Discover and American Express.  To process your payment, please fill in the appropriate payment fields. When you click submit, an order confirmation is sent to us and we will begin working on processing your order.
  
  If the order requires immediate attention, please contact our office at +1(212) 430-5950. Please keep in mind that we will make every attempt to process your order as quickly and efficiently as possible. If an order is processed on a weekend or holiday, we will process the order on the next business day. However, we understand that there are emergencies at times. If you are placing an order on a weekend or holiday which needs immediate attention, please send an email to tk@cryosinternational.com and we will respond to your request as soon as possible.
  
  If you have any questions, please do not hesitate to contact us either by email, phone +1(212) 430-5950, letter or fax +1(917) 210-3464.

• Which information about the donor is available?
  
   

  Cryos NY understands the importance of providing quality information about its donors from medical, physical and psychological viewpoints. Additionally, the company understands the large financial commitment involved with artificial inseminations and therefore does not charge for additional donor information. Clients may access via the Cryos NY donor search on its website Extended Donor Profiles, Staff Impressions, and Baby Photos of its American donors. There are a few Danish donors that are available for sale within the United States that do not have any additional donor information.
  
       Extended Donor Profiles are required forms completed by all Cryos NY donors that provide clients with
          more detailed information such as interests, personalities, education levels achieved, family-trees, and
          medical histories (if applicable). Most of these Extended Donor Profiles provide a hand-written note from the
          donor explaining his motivation for donating.
  
       Staff Impressions are documents written about each specific donor by a staff member of Cryos NY.
          These Staff Impressions offer clients another view of the donor from a different perspective.
  
       Baby Photos are photos of the donors ranging from ages 3-6 months to 5-6 years. In some cases, Cryos NY
          will have adult photos of Non-Anonymous Donors (please see below for definition).
  
  If you are interested in finding out more information on the donors, please do not hesitate to contact a Cryos NY Sales Associate at +1(212) 430-5950.   
  
  All donors at the time of entering the company's donor program are required to complete a Donor Agreement. This agreement is the standard agreement informing the donor of his responsibilities as a sperm donor. Every donor relinquishes his paternal rights for children born of his specimens. Additionally, at this time donors decide whether they will be an Anonymous or Non-Anonymous (Open Identity) donor. 
  
       Anonymous Donors are donors that decide to have their personal information restricted to Cryos personnel
           only and never to be disclosed to a third party.
  
       Non-Anonymous Donors (Open Identity) are donors that decide to have their personal information
           disclosed to children born of their specimens when that child reaches the age of 18 years.

  The decision to choose an Anonymous Donor or a Non-Anonymous Donor is a very difficult decision to make. The decision is to be made by the parents-to-be and Cryos NY will in no way try to influence the decision. Please keep in mind that various countries developed legislation making it illegal to purchase Non-Anonymous Donor semen while others have outlawed the purchase of Anonymous Donor semen. For more information on Anonymous Donors and Non-Anonymous Donors please visit the Donor Sibling Registry at http://donorsiblingregistry.com. This website will allow potential clients to connect with existing parents that purchased both anonymous and non-anonymous donor semen for artificial insemination from any sperm bank worldwide. Cryos NY is not responsible for the quality of information provided by the Donor Sibling Registry.

• How much sperm should I order?
  
   

  Cryos NY determines its motile sperm count on the number of linear and non-linear forward progression sperm.

  Fertility Specialists/Doctors/Clinics in the United States performing Intrauterine Insemination (IUI) and/or Intracervical Insemination (ICI) treatments expect to see a range of motile sperm per insemination between 10 million and 20 million using no more than 1.0 mL of donor semen.

  Based on packaging its specimens in 0.5 mL straws, Cryos NY suggests using the following number of straws per insemination:

  1. IUI/ICI Treatments = 2 MOT10 (or higher MOT) Straws
  2. IVF Treatments = 2 MOT5 (or higher MOT) Straws

  *Cryos NY recommends speaking to your fertility clinic to discuss how many specimens should be purchased per insemination.
  
  Please keep in mind that donors will not always remain a Cryos NY donor. Some donors will discontinue donating because they have moved out of the New York City area, got married, or completed their 1-year commitment with Cryos NY. Therefore, the inventory of specific donor semen may not have a replenishment source. If you are considering having siblings with the same donor, Cryos NY suggests purchasing additional donor semen and having the specimens stored at either Cryos NY or your fertility clinic. 

  According to many fertility specialists, on average it takes 3-4 inseminations to achieve a successful pregnancy. Therefore, if you are considering siblings, Cryos NY suggests purhasing 6-8 straws per desired child.

• Do you have open ID donors?
  
   

  Of course, we do. Cryos NY uses the term "Non-Anonymous" to define its Open Identity donors. A Non-Anonymous or Open Identity donor means that any children born of this donors specimen has the option at 18 years of age to find out the identity and contact information of the donor.

• What is a Standard?
  
   

  Given that Cryos NY ships specimens globally, it is imperative that Cryos NY meets the requirements and/or regulations of the countries to whom it ships. Cryos NY uses the term "Standard" to determine if a specimen is available for sale within the specific region. Below you will find the variouis "Standards" for its specimens:

  STANDARD	REGION
  EU	European Countries (Excluding DK & UK)
  DK	Denmark
  UK	United Kingdom
  USA	United States
  NYS	New York State

   

   

   

   

  
  
  Any specimens marked with the above "Standards" means that the specimens from the specific donor can be sold and used for artificial insemination within the borders of the region.

• Do you deliver ICI-unwashed or IUI-ready?
  
   

  Yes, Cryos NY produces both ICI-Unwashed and IUI-Ready specimens.

  An IUI-Ready specimen has been treated by a gradient centrifugation method where the prostaglandins and bacteria have been removed from the specimen.

• What does MOT mean?
  
   

  MOT is the internal system used by Cryos International facilities worldwide to determine the number of motile sperm (sperm that swim in linear and non-linear forward progression). Below you will find the MOT classification according to the number of motile sperm per 0.5 mL straw for either ICI-Unwashed or IUI-Ready specimens:

  MOT Level	Motile Sperm Count
  MOT5	2.5 million to 5 million
  MOT10	5 million to 9.5 million
  MOT20	10 million to 15 million
  MOT30	15 million to 20 million
  MOT40	20 million to 25 million
  MOT50	+25 million

   

• Where can you ship and how much does shipping cost?
  
   

  Cryos NY can ship specimens worldwide. With its headquarters in New York City and tissue bank permits, Cryos NY can ship specimens to all states of the United States. With regards to international shipments, Cryos NY can ship to those clinics that have the necessary licenses to import specimens in specific countries.

  For those clinics located within the European Union and do not hold an European Union Import License, Cryos NY can ship specimens via its office located in Denmark. Cryos Denmark holds the necessary European Union Import License to import donor semen into Europe. The handling charge assessed by Cryos Denmark will be $265.00 per shipment.

  With regards to shipping, Cryos NY ships its specimens in liquid nitrogen dry-shippers that have a range of useful days of between 8 to 14 days. These dry-shippers weigh between 8 lbs. and 14 lbs. when fully charged. Each dry-shipper is packaged in either a mushroom or pyramid shell. Total weight of the shipment will be approximately 20 lbs. to 25 lbs.

  Cryos NY ships specimens worldwide using Federal Express. The below prices include the roundtrip of the dry-shipper tanks:

  $100.00   2-Business Day Delivery (For NY, CT, NJ, PA)
  $150.00   2-Business Day Delivery (For all other states)
  $150.00   Overnight Standard - Delivery prior to 4:30PM Next Business Day (For NY, CT, NJ, PA)
  $200.00   Overnight Standard - Delivery prior to 4:30PM Next Business Day (All other states)
  $250.00   Overnight Priority - Delivery prior to 10:30AM Next Business Day (All states)
  $600.00   International Shipments to most countries. Please call for a quote.

  *Cryos NY can ship specimens to arrive on Saturdays if needed.
  *Shipping terms according to Incoterm 2000 DDU (Delivered Duty Unpaid). This means that shipping is door-to-door including shipping costs, any custom handling and transport insurance but excluding any kind of local tax and duty that must be paid by the buyer. The shipping costs and insurance is paid by the buyer. Cryos charges the shipping costs including insurance in the invoice.

  Below you will find photos of Cryos NY Liquid Nitrogen Dry-Shippers, and Mushroom and Pyramid Casings.
  
  
  LIQUID NITROGEN DRY-SHIPPERS 

  

   

  MUSHROOM CASING

  

   

   

  PYRAMID CASING

  

• Ethical questions